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Intech Group

AI Assistants. Your Team's New Best Colleague.

Intelligent assistants that understand your business, answer questions accurately and handle routine tasks — so your team can focus on the work that matters.

Trained on your business. Ready to work from day one.

Unlike off-the-shelf chatbots that answer generic questions badly, our AI assistants are built around your actual business — your policies, your products, your processes. They learn from your documentation and get better over time.

The result is an assistant that sounds like part of your team — not a frustrating automated menu that drives customers away.

  • Answer customer enquiries 24/7 using your actual knowledge base
  • Handle internal IT support tickets before they reach your helpdesk
  • Search across documents, emails and databases using natural language
  • Book appointments, route calls and manage simple workflows
  • Escalate to human agents with full conversation context when needed
ASSISTANT IN ACTION
U

What is our refund policy for software licences?

AI

Based on your current policy documentation, software licence refunds are available within 14 days of purchase if the licence has not been activated. I can raise a refund request for you — shall I proceed?

U

Yes please, for order #8821.

AI

Done. Refund request raised for order #8821. You will receive a confirmation email within 2 minutes. Is there anything else I can help with?

One assistant, multiple channels

🌐

Website Chat

Live on your website, answering visitor questions and qualifying leads around the clock. Turns your website from a brochure into a working sales and support tool.

📚

Internal Knowledge Base

Staff ask questions in plain English and get instant answers from your documentation — policies, procedures, product information. No more hunting through shared drives.

📞

Customer Support

Handle tier-1 enquiries, gather information and route complex issues to the right person — with full context already captured. Your support team only handles what needs a human.

An assistant that actually works in production.

It is easy to build an AI assistant that impresses in a demo. It is much harder to build one that handles the full range of real customer questions accurately, every day, without supervision. That is what we specialise in.

Trained on YOUR data — policies, products, procedures
Understands context and nuance, not just keywords
Knows when to escalate — never guesses on critical questions
Full audit trail of every conversation
GDPR compliant with data residency options

See an AI assistant in action — book a demo

We will show you a working assistant trained on a sample of your own content. No slides, no theory — a real system doing real work.

Book a Free Demo
☎ 023 8024 2525
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